Tenant Service Requests

In order to facilitate communications, we ask that you appoint one or two tenant service representatives (and an alternate), who are authorized to incur expenses for your company. Only "Authorized Tenant Representatives" can make requests for repairs or services through the 360 Facility Service Request System.

All requests for services should be made through 360 Facility https://secured.360facility.net/77westwacker/. If there is a maintenance or janitorial request that needs immediate attention, please also call the Management Office. Do not make requests with the maintenance crew directly. You will need to enter the type of service request, a description of the service needed, the exact location and a contact person. Once entered into 360 Facility, the Management Office receives this information and dispatches the service request to the appropriate maintenance staff. When a job is finished, the service request is summarized and closed out or charged back to the tenant.

Response times will vary according to the number and complexity of service requests received. We will inform you as soon as possible of any delays in responding to your request. All work performed will be billed to the tenant by the Management Office.

Click here to access 360 Facility Service Request System

The following items are considered services not covered under the lease, but commonly serviced by 77 West Wacker's staff or outside vendors for an additional charge:

  • Light bulb replacement
  • Re-keying of tenant doors and locks and additional keys
  • Hanging pictures, bulletin boards etc. in tenant space
  • Emergency clean-up of spills/accidents
  • Unclogging/repair of kitchen sinks and disposals
  • Installation or changing of water filters
  • Removal/disposal of excessive trash
  • Extra painting, touch-ups or carpentry work
  • Paper towels for kitchens

Please note, for safety reasons, we are unable to allow the use of any building equipment by tenants or their contractors.

Click here to access 360 Facility Service Request System

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